CUSTOMER SERVICES Meaning and
Definition
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Customer service refers to the assistance and support provided by an organization to its customers before, during, and after the purchase of a product or service. It encompasses an array of activities aimed at satisfying and enhancing the overall customer experience.
The primary objective of customer service is to ensure customer satisfaction and loyalty. It involves interactions between the customer and the company's representatives, either directly or indirectly. Customer service representatives are responsible for addressing inquiries, resolving issues, and providing guidance pertaining to the company's offerings. They serve as a bridge of communication, facilitating effective two-way conversations between the customer and the organization.
Customer service can be delivered through various channels, including in-person interactions, phone calls, emails, live chat, social media, and self-service portals. It entails a range of skills, such as empathy, active listening, problem-solving, and clear communication, to effectively understand and meet the customer's needs and expectations.
A strong emphasis on customer service often leads to increased customer loyalty and repeat business. It plays a vital role in establishing a positive brand image and reputation in the marketplace. Successful customer service strategies focus on building long-term relationships, exceeding customer expectations, and continuously improving by gathering and analyzing customer feedback.
Overall, customer service acts as the backbone of an organization, ensuring that customers receive the necessary support and assistance throughout their interaction with the company, resulting in mutual satisfaction and growth.
Common Misspellings for CUSTOMER SERVICES
- xustomer services
- vustomer services
- fustomer services
- dustomer services
- cystomer services
- chstomer services
- cjstomer services
- cistomer services
- c8stomer services
- c7stomer services
- cuatomer services
- cuztomer services
- cuxtomer services
- cudtomer services
- cuetomer services
- cuwtomer services
- cusromer services
- cusfomer services
- cusgomer services
- cusyomer services
Etymology of CUSTOMER SERVICES
The word "customer services" originates from the combination of two different words: "customer" and "services".
1. Customer: The word "customer" dates back to the early 15th century, derived from the Middle English word "custumer", which was derived from the Anglo-French "custumer" or "coustumer". It ultimately traces its roots to the Latin word "consuetudinem", meaning "habit, usage, or customary practice". Over time, the word "customer" came to refer to an individual who buys goods or services from a particular establishment.
2. Services: The term "services" originated from Old English as "scearu" or "scearu-wite" by the 12th century, deriving from the Proto-Germanic word "*skerwiz" meaning "share, portion, or division".
Similar spelling words for CUSTOMER SERVICES
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