TECHNICAL SUPPORT Meaning and
Definition
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Technical support refers to a range of services that assist users of technology products or services. It is a type of customer support that focuses specifically on addressing technical issues and resolving problems related to the usage, operation, or functionality of various technologies. Whether it involves hardware or software, technical support aims to provide guidance and assistance to ensure effective and efficient use of these technologies.
Typically provided by trained professionals called technical support representatives or IT support technicians, technical support can be offered through various channels, including phone calls, online chats, emails, or even on-site visits. The main objective of technical support is to help users troubleshoot issues, answer their queries, and offer solutions to technical problems they may encounter during the use of specific products or services.
In addition to problem-solving, technical support also involves providing information and instructions to users, such as installation processes, product updates, or maintenance guidelines. It often requires the technical support personnel to possess excellent communication skills, as they must be able to convey complex technical information to individuals with varying levels of technical expertise in a clear and understandable manner.
Overall, technical support plays a critical role in ensuring the smooth functioning of technology-driven products or services, enabling users to overcome obstacles, enhance their technological experience, and maximize the benefits offered by the technology they are utilizing.
Common Misspellings for TECHNICAL SUPPORT
Etymology of TECHNICAL SUPPORT
The word "technical" comes from the late 17th century where it originated from the modern Latin word "technicus", which is derived from the Greek word "tekhnē" meaning "art, craft, or technique". The word "support" comes from the Old French word "supporter" meaning "to endure, sustain, or bear". When combined, "technical support" refers to assistance or help provided in relation to technical or technological matters. The term "technical support" itself emerged in the mid-20th century with the rise of technology and the need for dedicated assistance in resolving technical issues.
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